Customer Support Representative
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Skill Sets:
Customer Support, Basic Computer skills
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Job Description:
- Offer customer support via email, chat or phone as level 1 personnel and face of the company
- Resolving customer complaints brought to your attention
- Bring your strategies and ideas to keep customers engaged and engrossed
- Learn from others and develop yourself as a customer service professional
- Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team